# Executive - Work Place Technology at Apparel Group > Open job at Apparel Group in Dubai, United Arab Emirates. Workplace: On-site. Source: Gulf Dev Jobs, https://gulfdevjobs.com/jobs/apparel-group-executive-work-place-technology-f91jtjo Posted 29 October 2026. Last checked on the employer's career site: 3 November 2026. ## Facts - Company: [Apparel Group](https://gulfdevjobs.com/companies/apparel-group) - Location: Dubai, United Arab Emirates - Workplace: On-site - Employment type: Full-time - Arabic: Not required - Not mentioned in the job post: salary, housing, flights, visa sponsorship, relocation, where you can apply from ## Job description **KEY RESPONSIBILITY** 1. Store IT Support • Diagnose and resolve POS, billing software, and network issues at retail and F&B stores — including application errors, WAN/LAN faults, Wi-Fi drops, and VPN instability. • Troubleshoot and resolve biometric attendance and access control machine faults — sensor errors, connectivity failures, mis-punch corrections, and firmware issues. • Investigate IT-related customer complaints raised by store teams — payment processing failures, queue management errors, and connectivity-related service disruptions. • Deliver remote support via remote access tools; conduct on-site visits for hardware replacement, reconfiguration, or escalated POS issues that cannot be resolved remotely. • Log, triage, and manage all store support tickets within SLA; flag at-risk tickets proactively and maintain clear communication with store managers throughout resolution. 2. New Store IT Setup & Openings • Coordinate with the project and brand team ahead of new store openings to confirm IT asset lists, timeline milestones, network requirements, and site readiness. • Install all IT assets at new store locations — POS terminals, printers, scanners, cabling, and peripherals — and update the asset register upon completion. • Configure the full store network stack — routers, managed switches, wireless APs, and VLANs for POS, corporate, guest, and IoT traffic; validate LAN and WAN connectivity. • Configure the store firewall, establish VPN tunnels to Head Office, install and test billing software and mPOS devices end-to-end, and commission biometric machines. • Conduct a comprehensive pre-opening IT readiness review and sign off the store IT checklist before formally handing the site to store management. 3. Store Closure & IT Asset Management • Manage the full IT asset collection process for closing stores — de-install, catalogue, and reconcile all equipment including POS terminals, switches, APs, biometric machines, and peripherals against the asset register. • Clean, inspect, and securely pack all assets for transport to the central warehouse; update the asset register with condition and storage location. • Decommission all systems at closing stores — revoke user credentials, terminate network and ISP access, perform data wipe on all devices, and archive configuration documentation. • Coordinate the IT closure workstream with the project team, HR, and ISP; track service tickets for each closure task and produce a completion report confirming full recovery and decommissioning. 4. User Hardware & Software Support • Diagnose and resolve hardware faults across laptops, desktops, monitors, printers, scanners, and peripherals for Head Office and store users; coordinate warranty repairs or vendor RMA where required. • Diagnose and resolve software issues — OS errors, Microsoft 365 faults, application crashes, licensing problems, and configuration errors; perform reinstallation or patching as required. • Process user access requests — create, modify, and revoke Active Directory accounts, shared mailbox permissions, application access, and network drive assignments. • Deliver remote support via remote desktop tools; conduct on-site visits for hardware replacements, device swaps, or complex multi-system issues that require physical presence. • Provide IT training and guidance on Microsoft 365, VPN usage, and password management; create how-to guides for recurring queries to reduce repeat ticket volumes. 5. User Onboarding — IT Setup • Configure hardware for new employees — OS imaging, domain join, standard software installation, peripheral setup, and asset tagging; ensure the device is fully operational before Day 1. • Install and configure all role-appropriate software — Microsoft 365, business applications, VPN client, and communication tools; verify all software is licensed, activated, and correctly configured. • Register new employees in the biometric attendance and access control system — capture biometric data, assign employee ID, configure site-level access permissions, and confirm enrolment. • Conduct a structured IT orientation with each new joiner covering device usage, Microsoft 365, VPN access, password policy, acceptable use, and helpdesk contact procedures. • Issue all IT assets on the joining date; record issued items in the asset management system and complete the IT onboarding **Qualification & Certifications** • Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical discipline. • Relevant professional certifications in infrastructure technologies are preferred. ## How to apply Apply on the job page, https://gulfdevjobs.com/jobs/apparel-group-executive-work-place-technology-f91jtjo: its Apply button opens the employer's own application page. ## More jobs from Apparel Group - [AI ML Engineer](https://gulfdevjobs.com/jobs/apparel-group-ai-ml-engineer-dvrrw5p): Apparel Group, Dubai, United Arab Emirates. On-site. Posted 8 October 2026. - [Lead System Administrator & Infrastructure](https://gulfdevjobs.com/jobs/apparel-group-lead-system-administrator-infrastructure-he50rps): Apparel Group, Dubai, United Arab Emirates. On-site. Posted 7 October 2026. - [Enterprise Architect - AI & Digital Platforms](https://gulfdevjobs.com/jobs/apparel-group-enterprise-architect-ai-digital-platforms-vtsjrwn): Apparel Group, Dubai, United Arab Emirates. On-site. Posted 21 July 2026. - [Graphic Designer](https://gulfdevjobs.com/jobs/apparel-group-graphic-designer-5anon4s): Apparel Group, Dubai, United Arab Emirates. On-site. Posted 7 November 2025.