Responsible for the ongoing development, design, delivery, operation and maintenance of the Museum’s IT and exhibition networks, infrastructure and associated systems.
Leading and mentoring a small team to ensure day-to-day projects, obligations, incident & disaster management, preventative & reactive maintenance are efficiently tasked and managed.
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Network Infrastructure
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Lead the design, implementation, and operation of enterprise wired and wireless network infrastructure.
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Manage Cisco network infrastructure, including core/access switches, wireless access points, controllers, routing, and network services.
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Establish standards for network configuration, backup, version control, change management, and rollback.
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Monitor network availability, capacity, utilization, and performance, ensuring proactive issue resolution.
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Manage the network technology lifecycle, including capacity planning, upgrades, hardware refresh, licensing, and support.
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Network Security
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Oversee FortiGate firewalls, network segmentation, secure connectivity, and remote access.
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Ensure network infrastructure follows approved security, hardening, and access-control standards.
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Coordinate vulnerability remediation, patching, and security improvements with Cybersecurity teams.
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Ensure appropriate monitoring and logging of network security events and infrastructure access
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Server, Storage & Virtualization
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Manage server, storage, virtualization, and associated infrastructure platforms, including Synology storage environments.
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Ensure infrastructure availability, performance, capacity, scalability, and resilience.
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Manage Proxmox VE and other virtualization platforms, including upgrades and migrations.
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Oversee server and storage patching, maintenance, configuration, backup, and lifecycle management.
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Support modernization and migration across on-premises, cloud, and hybrid environments.
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Management & Monitoring of systems and logs.
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Establish proactive monitoring, alerting, observability, and capacity management across network and infrastructure environments.
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Manage and optimize monitoring platforms including LibreNMS, ManageEngine, Prometheus, Grafana, and Elastic Stack.
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Lead infrastructure incident and problem management, including root cause analysis and preventive actions.
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Maintain operational dashboards covering availability, performance, capacity, and infrastructure health.
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Backup, Recovery & Disaster Recovery
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Own infrastructure backup, recovery, redundancy, and disaster recovery readiness.
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Define and regularly test backup, recovery, and failover procedures.
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Ensure critical infrastructure configurations and data are securely backed up and recoverable.
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Maintain infrastructure disaster recovery plans, procedures, and technical runbooks.
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Cloud & Infrastructure Security
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Support the design and operation of cloud and hybrid infrastructure environments.
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Coordinate infrastructure vulnerability scanning, hardening, and configuration compliance.
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Work with Cybersecurity teams to implement security controls and remediation requirements.
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Support infrastructure security platforms including OpenVAS, OpenSCAP, CrowdStrike, and equivalent technologies.
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DevOps & Technology Platforms
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Collaborate with DevOps teams on infrastructure supporting GitLab, Plastic SCM, containers, and deployment environments.
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Support infrastructure automation, configuration management, and monitoring integration.
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Ensure reliable and scalable infrastructure for applications, data platforms, and AI initiatives.
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Exhibition & AV Infrastructure
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Ensure reliable network and infrastructure support for AV, interactive exhibits, and visitor-facing systems.
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Support infrastructure requirements for RTLS, RFID, and other connected exhibition technologies.
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Work with AV and Exhibition teams to improve availability, resilience, monitoring, and recovery of exhibition systems.
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Team & Vendor Management
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Lead and develop the Network & Infrastructure team, ensuring effective operational coverage and knowledge transfer.
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Manage vendors, service providers, support contracts, and technical escalations.
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Maintain infrastructure architecture documentation, standards, procedures, and asset records.
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Support infrastructure budgeting, procurement, licensing, and technology lifecycle planning.