# Sr. Engineer Mobile Customer Support and Special Events (Emiratized Role) at e&

> Open job at e& in Abu Dhabi, United Arab Emirates. Workplace: On-site.

Source: Gulf Dev Jobs, https://gulfdevjobs.com/jobs/e-sr-engineer-mobile-customer-support-and-special-events-emira-a3gglsp
Posted 5 November 2026. Last checked on the employer's career site: 7 November 2026.

## Facts

- Company: [e&](https://gulfdevjobs.com/companies/e)
- Location: Abu Dhabi, United Arab Emirates
- Workplace: On-site
- Employment type: Part-time
- Arabic: Not required
- Not mentioned in the job post: salary, housing, flights, visa sponsorship, relocation, where you can apply from

## Job description

As the Sr. Engineer, you will be at the forefront of customer support and event management. Your role is to ensure a seamless experience for our customers, especially during special events, by promptly addressing any complaints and ensuring optimal mobile coverage. You will act as a liaison between customers and internal teams, facilitating effective communication and problem-solving.

#### Responsibilities

- Coordinates all activities related to the installation and commissioning of Mobile sites for Special events.
- Interfaces closely with Customer Experience Team on Special Events and customer complaints.
- Closely follow up the development of Mobile sites related to customer complaints.
- Document, log and close customer complaints related to Mobile coverage.
- Support in the provisioning of SR’s and customer approval documentation.
- Provides various reports related to Customer Complaints for Management review.
- Facilitate issue resolution between customers and engineering teams that impact on mobile customer experience related to mobile coverage complaints.
- Keeps abreast of new technologies, systems and developments in the Mobile customer experience field.

#### Qualifications

- Bachelor's degree in Engineering, Telecommunications/ Electrical Engineering or equivalent
- Strong project management skills with the ability to handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with a customer-centric approach
- Analytical mindset with the ability to interpret data and make informed decisions.
- Flexibility to work extended hours during special events and emergencies.
- Strong problem-solving skills and the ability to think critically under pressure.
- Willingness to continuously learn and adapt to new technologies and industry trends

## How to apply

Apply on the job page, https://gulfdevjobs.com/jobs/e-sr-engineer-mobile-customer-support-and-special-events-emira-a3gglsp: its Apply button opens the employer's own application page.