# Senior Engineer-Application Engineering at Elm

> Open job at Elm in Riyadh, Saudi Arabia. Workplace: On-site.

Source: Gulf Dev Jobs, https://gulfdevjobs.com/jobs/elm-senior-engineer-application-engineering-kt3fsxg
Posted 2 November 2026. Last checked on the employer's career site: 7 November 2026.

## Facts

- Company: [Elm](https://gulfdevjobs.com/companies/elm)
- Location: Riyadh, Saudi Arabia
- Workplace: On-site
- Employment type: Full-time
- Arabic: Not required
- Skills: Linux, Python
- Not mentioned in the job post: salary, housing, flights, visa sponsorship, relocation, where you can apply from

## Job description

| **Job Description** |
| --- |
| **OVERVIEW** |
| **Job Title** | Senior Engineer- Monitoring Operations Center | **Job Code** |  | **Grade** | I2 |
| **Group** | Government Products | **Division** | Technology |
| **Department** | Technology Operations Center | **Unit** | - |

| **ROLE PURPOSE** _The aim is to state the overall significance of the job from the organization’s perspective._ |
| --- |
| The Monitoring Operations Center Engineer is responsible for continuously monitoring the health, availability and performance of IT production infrastructure, applications and digital services. The role serves as the first operational point for identifying alerts and service degradation, performing initial investigation and validation, creating or tracking incidents, escalating issues to the appropriate technical teams, and following incidents through resolution in accordance with agreed service-level agreements (SLAs). |

| **KEY ACCOUNTABILITIES & ACTIVITIES** _This section describes the principal outputs required from the job._ |
| --- |
| **Key Accountabilities** | **Key Activities** |
| 1. Monitoring & Event Management | - Continuously monitor production infrastructure, applications, networks, URLs and critical digital services. - Monitor dashboards, events, alerts and service-health indicators. - Identify service degradation, availability issues and abnormal conditions. - Validate alerts before escalation and distinguish actionable events from false or noisy alerts. - Monitor CPU, memory, disk, network connectivity, service status, application performance and logs. |
| 1. Incident Management | - Perform first-level analysis of monitoring alerts. - Create or validate incidents generated through monitoring systems. - Assign and escalate incidents to the appropriate L2/L3 support teams. - Track incidents until service restoration and closure. - Follow up with resolver teams and provide regular operational updates. - Ensure incidents are handled according to defined SLA and escalation procedures. |
| 1. Initial Troubleshooting | - Perform basic technical investigation before escalating an incident. - Review monitoring metrics, logs, event details and service status. - Check infrastructure resource utilization and connectivity. - Correlate related alerts where possible. - Collect relevant evidence, including timestamps, affected components, error messages, graphs and logs, for resolver teams. |
| 1. Infrastructure & Application Monitoring | - Monitor servers, operating systems and infrastructure utilization. - Monitor network devices and connectivity. - Monitor application availability and performance. - Monitor application and system logs. - Monitor URLs and external service availability. - Support end-to-end visibility of business-critical services. |
| 1. Alert Handling & Escalation | - Prioritize alerts according to severity and business or service impact. - Follow the defined notification and escalation matrix. - Ensure critical alerts receive immediate attention. - Escalate unresolved or recurring issues appropriately. - Reduce unnecessary escalation by conducting proper L1 validation. |
| 1. Operational Communication & Shift Handover | - Maintain clear incident notes and operational records. - Communicate significant alerts and incidents to relevant support teams. - Provide accurate handover of open incidents, ongoing issues and critical observations between shifts. - Escalate major production-impacting conditions promptly. |
| 1. Reporting & Continuous Improvement | - Support the preparation of daily and shift operational reports. - Identify recurring alarms and monitoring gaps. - Report false-positive or noisy alerts for tuning. - Participate in incident reviews when required. - Suggest improvements to dashboards, alerts and operational procedures. |
| 1. Policies, Processes & Procedures | - Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. - Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment. |
| 1. Information Security | - Comply with all relevant information security practices and standards to ensure data integrity and confidentiality. |

| **JOB SPECIFICATIONS** |
| --- |
| **Academic and professional qualifications** | - Bachelor's degree in Computer Science, Information Technology, Computer Engineering or a related discipline. - ITIL Foundation, SolarWinds, Elastic, Linux, Microsoft, networking or observability certifications are advantageous but not mandatory. - Willingness to work within a shift-based operations environment where required. |
| **Years and Nature of Experience** | - 2–4 years of experience in NOC, monitoring, IT operations, infrastructure support, application support, service operations or a similar technical role., Infrastructure Engineering, or related domains. - Basic knowledge of Windows and Linux operating systems. - • Basic server and infrastructure troubleshooting. - • Understanding of TCP/IP, DNS, HTTP/HTTPS and basic networking. - • Understanding of CPU, memory, disk and network performance metrics. - • Basic knowledge of application and system logs. - • Understanding of monitoring concepts, alerts, thresholds and events. - • Basic understanding of ITIL Incident Management. - • Ability to read dashboards and identify abnormal behavior. - • Familiarity with ticketing and ITSM systems. - • Basic understanding of SLA and escalation concepts. - • Basic scripting knowledge in Python, PowerShell or Bash is an advantage. |

| **VERSION TRACKING** |
| --- |
| **Prepared by:** |  |
| **First review by:** |  |
| **Approved by:** | **Name** |  |
| **Signature** |  |
| **Date** |  |

## How to apply

Apply on the job page, https://gulfdevjobs.com/jobs/elm-senior-engineer-application-engineering-kt3fsxg: its Apply button opens the employer's own application page.

## More jobs from Elm

- [Engineer-Application Engineering](https://gulfdevjobs.com/jobs/elm-engineer-application-engineering-z77ar08): Elm, Riyadh, Saudi Arabia. On-site. Posted 16 August 2026.