# IT Support Specialist at Mediclinic

> Open job at Mediclinic in Mediclinic Corporate Office Ab, United Arab Emirates. Workplace: On-site.

Source: Gulf Dev Jobs, https://gulfdevjobs.com/jobs/mediclinic-it-support-specialist-d39y273
Posted 5 November 2026. Last checked on the employer's career site: 7 November 2026.

## Facts

- Company: [Mediclinic](https://gulfdevjobs.com/companies/mediclinic)
- Location: Mediclinic Corporate Office Ab, United Arab Emirates
- Workplace: On-site
- Employment type: Full-time
- Arabic: Not required
- Not mentioned in the job post: salary, housing, flights, visa sponsorship, relocation, where you can apply from

## Job description

Closing date:
Number of positions: 1
Recruiter name: Siva Krishna Bonda
Reference number: 74919

Mediclinic Corporate Office Abu Dhabi | Al Ain | United Arab Emirates

### MAIN PURPOSE OF JOB

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems

### KEY RESPONSIBILITY AREAS

Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)

Determine the best solution based on the issue and details provided by customers

Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business

Maintain service records and their resolution in the IT Service Management tool

### REQUIRED EDUCATION

Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution

Certification in ITIL v3 Foundations will be an advantage

### REQUIRED EXPERIENCE

At least 1 years’ experience in an ICT support service environment

### REQUIRED JOB SKILLS AND KNOWLEDGE

- Able to complete the necessary documentation
- First line hardware and software technical problem solving skills
- Client service and related management principles
- IT service management tool
- ITIL Service Management based skillset for Incident, Change, Problem and Request management

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

## How to apply

Apply on the job page, https://gulfdevjobs.com/jobs/mediclinic-it-support-specialist-d39y273: its Apply button opens the employer's own application page.

## More jobs from Mediclinic

- [Senior Information Security Analyst](https://gulfdevjobs.com/jobs/mediclinic-senior-information-security-analyst-dujq2sq): Mediclinic, Mediclinic Corporate Office Du, United Arab Emirates. On-site. Posted 2 November 2026.