# Manager IT – Airport Operations Support at Qatar Airways

> Open job at Qatar Airways in Doha, Qatar. Workplace: On-site.

Source: Gulf Dev Jobs, https://gulfdevjobs.com/jobs/qatar-airways-manager-it-airport-operations-support-8th61wk
Posted 21 May 2026. Last checked on the employer's career site: 3 November 2026.

## Facts

- Company: [Qatar Airways](https://gulfdevjobs.com/companies/qatar-airways)
- Location: Doha, Qatar
- Workplace: On-site
- Employment type: Full-time
- Arabic: Not required
- Relocation support: Likely (company policy)
- Not mentioned in the job post: salary, housing, flights, visa sponsorship, where you can apply from

## Job description

#### Description

### Job Purpose

Lead the support of mission-critical Airport Operations systems, ensuring high availability, stability, performance, and security across a 24/7 environment.

The role is responsible for end-to-end service ownership, including incident, problem, change, and release management, as well as driving continuous service improvement and operational readiness for new systems.

### Key Responsibilities

#### Operations & Service Management

- Own end-to-end support of Airport Operations systems, ensuring defined SLAs and performance targets are met
- Lead incident and major incident management, including root cause analysis and corrective actions
- Manage change, release, and configuration processes to minimise operational disruption
- Oversee integrations, patches, and minor enhancements with internal teams and external vendors
- Monitor service KPIs (availability, MTTR, backlog, user satisfaction) and drive improvements

####

#### Service Improvement & Delivery

- Conduct service reviews and implement continuous improvement initiatives
- Ensure smooth transition of new solutions into BAU support (documentation, training, monitoring)
- Manage system lifecycle including upgrades, patching, and obsolescence planning
- Drive operational excellence through proactive monitoring and performance management

####

#### Stakeholder & Vendor Management

- Act as escalation point for business-critical issues and system outages
- Manage vendors, contracts, and support SLAs to ensure performance and value
- Collaborate closely with Airport Operations, IT teams, and Transformation team
- Support procurement activities by providing technical requirements and recommendations

#### Governance, Risk & Compliance

- Ensure compliance with IT Service Management (ISO 20000) and Information Security (ISO 27001) frameworks
- Maintain documentation including SLAs, SOPs, and service catalogues
- Manage operational risks (e.g., system obsolescence, single points of failure)
- Ensure data protection and security compliance across all supported systems

####

#### Business Continuity & Security

- Ensure disaster recovery and business continuity readiness and testing
- Coordinate with cybersecurity teams on vulnerability management and audits
- Maintain system resilience and recovery procedures

###

### Leadership Responsibilities

- Lead and manage a team of IT support professionals in a 24/7 environment
- Set direction, priorities, and performance objectives aligned to business goals
- Coach, mentor, and develop employees, including succession planning
- Support national talent development initiatives

#### Qualification

#### Education

- Bachelor’s Degree in IT, Engineering, or related field

#### Experience

- Minimum **8 years of experience** in IT application/platform support
- At least **5 years leading teams and delivering large IT programmes**
- Experience in **airport systems** (e.g., AODB, BHS, terminal operations platforms)
- Experience working in **24/7 operational environments**

### Skills & Competencies

- Strong knowledge of IT Service Management (ITIL practices)
- Proven ability to manage incidents, changes, and service delivery
- Strong stakeholder and vendor management skills
- Ability to lead teams, manage workload, and drive performance
- Excellent communication, problem-solving, and decision-making skills

## How to apply

Apply on the job page, https://gulfdevjobs.com/jobs/qatar-airways-manager-it-airport-operations-support-8th61wk: its Apply button opens the employer's own application page.

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