Job Summary
We are seeking an experienced Senior Microservices Support Engineer to lead the production support and operational excellence of mission-critical microservices applications. The role is part of a 24x7 support organization, requiring participation in rotating shifts and on-call coverage to ensure high availability, stability, and rapid incident resolution for enterprise systems. The ideal candidate will possess deep expertise in Java-based microservices, OpenShift, troubleshooting complex production issues, monitoring, and DevOps practices.
Key Responsibilities
- Lead Level 2/Level 3 production support for enterprise microservices applications.
- Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams.
- Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
- Monitor production systems proactively to identify risks, performance degradation, and potential outages.
- Support application deployments, release management, rollbacks, and environment readiness within OpenShift.
- Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively.
- Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
- Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.
- Develop and maintain operational runbooks, knowledge base articles, and support documentation.
- Mentor and provide technical guidance to junior support engineers.
- Collaborate with development teams to improve application reliability, observability, and supportability.
- Participate in release planning, production readiness reviews, and post-implementation validation.
- Support disaster recovery activities, failover testing, and business continuity initiatives.
- Participate in an on-call support rotation for critical production systems.
Requirements
Required Technical Skills
Technology Stack
- Java
- Quarkus
- Spring Boot
- Redis
- Message Queue (RabbitMQ, IBM MQ, Kafka, or similar)
Core Technical Competencies
- Expert-level troubleshooting of distributed microservices applications
- Strong knowledge of microservices architecture and REST APIs
- Production monitoring and application performance analysis
- Root Cause Analysis (RCA) and Problem Management
- DevOps practices and CI/CD support
- Containerized application support
- Linux administration and shell scripting
- Log analysis and debugging across distributed systems
Hosting Environment
- Red Hat OpenShift Container Platform (OCP)
Preferred Experience
- 6–10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE).
- Minimum 4+ years supporting Java-based microservices in enterprise production environments.
- Hands-on experience with OpenShift or Kubernetes platforms.
- Experience supporting highly available, mission-critical applications.
- Strong understanding of distributed systems, caching strategies, and messaging platforms.
- Experience working within Agile and DevOps environments.
- Familiarity with cloud platforms (AWS, Azure, or GCP) is an advantage.