As the Sr. Engineer, you will be at the forefront of customer support and event management. Your role is to ensure a seamless experience for our customers, especially during special events, by promptly addressing any complaints and ensuring optimal mobile coverage. You will act as a liaison between customers and internal teams, facilitating effective communication and problem-solving.
Responsibilities
- Coordinates all activities related to the installation and commissioning of Mobile sites for Special events.
- Interfaces closely with Customer Experience Team on Special Events and customer complaints.
- Closely follow up the development of Mobile sites related to customer complaints.
- Document, log and close customer complaints related to Mobile coverage.
- Support in the provisioning of SR’s and customer approval documentation.
- Provides various reports related to Customer Complaints for Management review.
- Facilitate issue resolution between customers and engineering teams that impact on mobile customer experience related to mobile coverage complaints.
- Keeps abreast of new technologies, systems and developments in the Mobile customer experience field.
Qualifications
- Bachelor's degree in Engineering, Telecommunications/ Electrical Engineering or equivalent
- Strong project management skills with the ability to handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with a customer-centric approach
- Analytical mindset with the ability to interpret data and make informed decisions.
- Flexibility to work extended hours during special events and emergencies.
- Strong problem-solving skills and the ability to think critically under pressure.
- Willingness to continuously learn and adapt to new technologies and industry trends