The Technology Engineer – Digital Workplace is responsible to support the different of digitalized technology solutions service lines, she/he needs to be forward thinking, Innovative and creative ways to assist in building new mobility service, cross-functionally and work with different teams to define, execute and manage mobility solutions. Provide necessary knowledge base, FAQs and SOPs for evaluated solution including L3 support.
Job Requirements:
Technology expert on the following:
Microsoft Endpoint Manager (Intune & SCCM)
Microsoft Teams Administration
Windows Autopilot
Conditional Access Policies
BitLocker and Device Encryption
Tier 2/3 Technical Support
Root Cause Analysis
Technical Documentation
Patch Management
Technology basic skills:
Microsoft Defender for Endpoint
Modern Desktop Deployment and Provisioning
Process Automation and Optimization
- Collaboration tool integrations, including third-party apps and workflows in Microsoft Teams
- Microsoft Teams administration, governance, policies and lifecycle management
- Teams’ collaboration capabilities, including meetings, webinars, channels, apps and external access
- SharePoint Online and OneDrive integration for secure content collaboration and sharing
- Microsoft 365 collaboration governance, adoption, usage reporting and service improvement
- ITIL-based Support Processes
Work closely with third-party vendors for testing and product evaluation
- Provide advanced support for Microsoft Teams and collaboration services, including incident resolution, root-cause analysis and service restoration
- Configure, test and maintain Teams policies, meeting features, application integrations and collaboration controls
- Develop knowledge articles, standard operating procedures and user guidance for Teams, SharePoint Online and OneDrive
- Monitor collaboration service health, adoption and usage trends, and recommend improvements to security and user experience
Able to explore new technologies and be able to bring in new ideas from the industry
Assist the wider corporate mobile strategy, innovation and mobile-specific business opportunities
Work closely with the IT Operations team to run products effectively on a day-2-day basis i.e. have tracking, reporting, security and operational tools integrated and working
General banking and business area knowledge is necessary to steer necessary implementations according to bank strategy. ENBD-specific knowledge of the business requirements responsibilities preferred
Roles & Responsibilities:
- Collect, Validate and analyze relevant data required for endpoint management
- Liaise with cross functional IT infrastructure team members
- Deliver assigned elements of the project to enable achievement of relevant milestones.
- Highlight project issues and risks to the project manager
- Highlights to the project manager if deadlines, quality or budget are significantly at risk
- Maintain the project schedule and monitor approved baselines and conduct variance analysis.
- Comply with project specifications and standards in order to deliver quality and timely project outputs.
- Co-ordinate and follow-up with all involved parties to resolve issues/queries and complete assigned project elements in a timely manner.
- Provide relevant Reports regularly to enable project review and decision making, where appropriate.
- Undertakes objective, systematic analysis and draws accurate conclusions based on evidence.
- Recognizes the links between interconnected issues. Identifies problems and works to resolve them. Thinks laterally, identifies, implements and promotes improved work practices.
- Values expertise and capitalizes on the knowledge and skills of others within the organization.
- Contributes own expertise to achieve outcomes for the business unit.
- Builds and sustains positive relationships with team members, stakeholders and clients.
- Understanding of General IT Service Management policies, procedures, and best practices
- Technological knowledge about the various IT resources required for organizational functioning
- Good understanding of IT Virtual and Mobility Infrastructure components for enterprise users, Security Management, Wi-Fi solution
- Time management
- Good understanding of banking IT Branch and Office Infrastructure
- Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices
- Excellent written and oral communication skills
- Excellent organizational and problem-solving skills
- Must be able to accurately report information in a timely manner
- Must be able to prioritize and evaluate a high number of tasks at once
- Self - Driven & Goal Oriented
- Driving & Co-ordination skills
- 5+ years of related to enterprise Mobile and Virtual solution
- 3+ years of experience working under banking operational environment or equivalent
- 4+ years of experience in ITIL Service Management processes: Change and Release
- University degree in Information Technology.
- Microsoft Certified: Endpoint Administrator Associate
- Microsoft Certified: Teams Administrator Associate
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification
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